Direct Axis Pathetic Service & **********

Pathetic Services and False advertising to say the least. App**** for a loan on Saturday, on Monday they requested copy of ID document and following day marriage certificate which needs to be validated. No communication was received, I call after 08h00 on Wednesday to cancel loan application. Consultant ****ta advise there is no need for a letter in writing as funds was not paid into my account. Advice that an sms will be send as notification that it's been cancelled.

I did receive an sms saying loan was approved and funds was paid into my account. I immediately called back to resolve query. Numerous phone calls and holding on for hours being transferred from one person to other. Eventually I was told that a settlement needs to be pulled which can only be done the following day. I need to pay Initiation fee and Admin fee and interest which will amounts to almost R2000 which is ridiculous. This loan was forced on me with the intention of them paying it I will just accept this.