DIRECT AXIS PATHETIC SERVICE

I have 2 loan accounts with Direct Axis and have made payments with a debt collecting company, Sustainable Collection Services (and have been dealing with a lady, Poovashni Govinder). Every month i send proofs of payments to her and at the end of last month i was informed that SCS have been withdrawn from Direct Axis. I immediately contacted Direct Axis last week to find out what is going on and to which account do i now pay my instalments to. I was told to forward that email from SCS to Direct Axis as the consultant i spoke to did not know anything about it. I forwarded the email from SCS to Direct Axis and have not had a reply in email back from Direct Axis. I contacted Direct Axis this morning, Tuesday 7 November 2017 and asked to be put through to a supervisor but held on for over 25 min. This is absolutely PATHETIC!!!!!