CL
Colleen L
1 reviews | Active since Sept 2015
08 Sept 2015, 11:09
Direct Axis = Pathetic Service
Pathetic customer service and feedback. Had account since January and not once have i received a statement. Been requesting a settlement letter for the past week and a half and yet again nothing gets delivered. Went on to their website to check my details and got a call 20 minutes later got a call saying they would like to assist me with my loan application as they can see i was online. Beyond pathetic service and wouldnt advise anyone to go with them.
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DirectAxis's replyOfficial
08 Sept 2015, 11:14Hello Colleen777,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply08 Sept 2015, 11:14
Official
Hello Colleen777,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,