NM
Nonhlanhla M
1 reviews | Active since Nov 2016
26 Sept 2020, 21:15
Direct Axis pathetic *****
My Husband took a loan with Direct Axis last year ...... during lockdown he app**** for Covid 19 cash relief for 3 months which ended in July .....end of June he was retrenched and he app**** for Credit life insurance as he has personal protection plan through FNB and he was approved they paid for August In September he received his UIF pay on the same day before he could use the money , the money disappeared on his account ,when he go to FNB bank he was told that there was nothing they can do he must contact Direct Axis direct
- when it suits FNB bank they are partners but when they dont have answers he need to contact Direct Axis direct. - Direct Axis Contact center does not exist because no one answers their phone unless you need a loan. - what is the credit life for ...why do you let your customer pay for it if it does not exist ? - why was the personal protection plan approved in the 1st place .
real we need answer unless this is how you treat you customer when thinks dont go well.
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
28 Sept 2020, 16:14Hello Nonhlanhla, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
Best regards,
DirectAxis's reply28 Sept 2020, 16:14
Official
Hello Nonhlanhla, We have received your review. We apologise that you had a poor experience, we'll make sure your comments go to the department head. Please allow us to have the matter investigated and resolved in a timeous manner. We’ll be escalating it onto our Customer Relationship Management team who will be making contact with you directly to get to the bottom of this. Team DirectAxis
Best regards,
NM
Nonhlanhla M's updateReviewer Update
27 Oct 2020, 10:36Goodday UIA and Direct Axis
From my last complain nothing has happen Ian from direct Axis called me and explain that we need to sent a claim to IUA @ IUA we spoke with Naledi ...she said we must submit all the required documents which was submitted on the on October 1 from that day we have not hear from any one 0n the 6 October i made the follow up on our claim still the was no response .
today another debit went through left us with minus ...why are you lying about credit life to your customers because when they claim is a different story .
Direct Axis ***
IUA ***
From my last complain nothing has happen Ian from direct Axis called me and explain that we need to sent a claim to IUA @ IUA we spoke with Naledi ...she said we must submit all the required documents which was submitted on the on October 1 from that day we have not hear from any one 0n the 6 October i made the follow up on our claim still the was no response .
today another debit went through left us with minus ...why are you lying about credit life to your customers because when they claim is a different story .
Direct Axis ***
IUA ***
NM
Nonhlanhla M's update27 Oct 2020, 10:36
Reviewer Update
Goodday UIA and Direct Axis
From my last complain nothing has happen Ian from direct Axis called me and explain that we need to sent a claim to IUA @ IUA we spoke with Naledi ...she said we must submit all the required documents which was submitted on the on October 1 from that day we have not hear from any one 0n the 6 October i made the follow up on our claim still the was no response .
today another debit went through left us with minus ...why are you lying about credit life to your customers because when they claim is a different story .
Direct Axis ***
IUA ***
From my last complain nothing has happen Ian from direct Axis called me and explain that we need to sent a claim to IUA @ IUA we spoke with Naledi ...she said we must submit all the required documents which was submitted on the on October 1 from that day we have not hear from any one 0n the 6 October i made the follow up on our claim still the was no response .
today another debit went through left us with minus ...why are you lying about credit life to your customers because when they claim is a different story .
Direct Axis ***
IUA ***
DirectAxis's replyOfficial
27 Oct 2020, 14:36Hello Nonhlanhla, We are happy to confirm that you have spoken to one of our consultants and your refund has been logged successfully. Please note that the refund takes up to 10 working days, should the money be paid into your bank account before the 10 business days we will inform you. If you have any further questions please contact us. Team DirectAxis
Best regards,
DirectAxis's reply27 Oct 2020, 14:36
Official
Hello Nonhlanhla, We are happy to confirm that you have spoken to one of our consultants and your refund has been logged successfully. Please note that the refund takes up to 10 working days, should the money be paid into your bank account before the 10 business days we will inform you. If you have any further questions please contact us. Team DirectAxis
Best regards,