MN
Mpumelelo N
1 reviews | Active since Mar 2021
10 Mar 2021, 09:29
DIRECT AXIS NOT WILLING TO PROVIDE SETTLEMENT LETTER
I have been on the phone trying to get ahold of Direct axis cashpower in order to get my settlement letter but they literally hang the phone up on you and you can get through to all departments expect for the one which can help you with the settlement amount. I think this is ********** and I am very disappointed with the service.
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Replies (2)
DirectAxis's replyOfficial
10 Mar 2021, 09:59Hello Mpumelelo, Thank for reaching out to us. Please accept our sincerest apologies for the unpleasant experience you have received from us. We care about our customers and our top priority is to constantly provide them with excellent service. We are happy to let you know that we have emailed the settlement letter to your email address which will be valid for 5 business days. Settlement letters can take a while to reflect due to system processes. Kindly confirm receipt when you receive it. Team DirectAxis
DirectAxis's reply10 Mar 2021, 09:59
Official
Hello Mpumelelo, Thank for reaching out to us. Please accept our sincerest apologies for the unpleasant experience you have received from us. We care about our customers and our top priority is to constantly provide them with excellent service. We are happy to let you know that we have emailed the settlement letter to your email address which will be valid for 5 business days. Settlement letters can take a while to reflect due to system processes. Kindly confirm receipt when you receive it. Team DirectAxis
MN
Mpumelelo N's updateReviewer Update
11 Mar 2021, 10:04I still have not received the settlement letter. How long should I be expected to wait for something that should be generated within 5 minutes. Do I literally need to show up at your head quarters in order to get assistance? This is unacceptable, is this really how you guys conduct business?
MN
Mpumelelo N's update11 Mar 2021, 10:04
Reviewer Update
I still have not received the settlement letter. How long should I be expected to wait for something that should be generated within 5 minutes. Do I literally need to show up at your head quarters in order to get assistance? This is unacceptable, is this really how you guys conduct business?