TW
Talita W

1 reviews | Active since Nov 2017

17 Jul 2018, 12:06

DIRECT AXIS NOT WILLING TO ASSIST

I got a loan from direct axis, I am trying to change the debit order account due to ***** on my own account, I explained to Direct axis numerous times why i need to change my banking details for my debit orders to go off, They just refuse to change the debit order banking details because it is my fiance's account, My salary will go into my fiance's account i told them that i can get a letter from my work and my fiance to state that my pay will be going into this account but still they refuse to change the debit order details.

This is why people stop paying there debt , It is not that i want to run away i am making other arrangements.

This is poor poor service from a big company such as direct axis.

I will not recommend anyone that i know to make use off direct axis.

Pathetic service

I pay my loan every single month without problems, But now that i am having problems direct axis just don't give a ****.

0
Replies (2)
DirectAxis
DirectAxis's reply17 Jul 2018, 12:28
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

DirectAxis
DirectAxis's reply17 Jul 2018, 13:57
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis