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shaun R
1 reviews | Active since Mar 2011
23 Nov 2021, 17:06
Direct Axis not interested in customer care !!!
I have been trying to get hold of Direct Axis for such a long time, to provide me with a settlement letter for a loan that was taken in 2014!!!! Ive been on hold to their call centre for over 1 and a half hours every day this week, this is when they just drop the line! I have never experienced such poor service!!!
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DirectAxis's replyOfficial
24 Nov 2021, 09:11Hello Shaun, Thanks for getting in touch. Apologies for the unpleasant experience you had whilst trying to get through to our call centre. The account in question is closed and a paid letter has been sent to the email address provided in the review. Please let us know once you have received it. Team DirectAxis
DirectAxis's reply24 Nov 2021, 09:11
Official
Hello Shaun, Thanks for getting in touch. Apologies for the unpleasant experience you had whilst trying to get through to our call centre. The account in question is closed and a paid letter has been sent to the email address provided in the review. Please let us know once you have received it. Team DirectAxis