SF
Shane F
1 reviews | Active since Jul 2021
12 Jul 2021, 12:28
Direct Axis non existing call Centre
Direct Axis non existing call Centre Ever since I received payment, Direct Axis did not care to contact me to find out if all is well After there non communications regarding my loan which they deduct monies when ever they decide to debit from my account Direct Axis are up to professional business as it is.
I have made several contact with them via calling, SMS and email but still no response. After that they handed me over to the there lawyers and also there are no communication from them or Direct Axis. All emails are CC'D in to the other parties Direct Axis are the worst operational business I have ever come across with VERY BAD SERVICE INDEED
Iam now busy with legal action against them and the there so called lawyers
Helpful (0)
Replies (6)0
Replies (6)
DirectAxis's replyOfficial
12 Jul 2021, 14:44Hello Shane, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get through to our call centre. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply12 Jul 2021, 14:44
Official
Hello Shane, Thank you for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get through to our call centre. We'll look into this immediately and be in touch with you as soon as we've gathered more information. Team DirectAxis
SF
Shane F's updateReviewer Update
12 Jul 2021, 14:51Direct Axis still did not contact me but only rep**** that they can't get hold of me which my phone is right next to me. I can also see that no one tried calling me. This is all lies from Direct Axis
They never get back to me and I want it too be sorted out today and not tomorrow. I have given them enough time to sort out the problem.
They just don't care at all
With the following to you from Direct Axis:
Please accept our humble apologies for the inconvenience caused in the process of trying to get your account settled.
Was this meant for me or do they still don't know who to deal with
I want Direct Axis to contact me NOW pleasw
They never get back to me and I want it too be sorted out today and not tomorrow. I have given them enough time to sort out the problem.
They just don't care at all
With the following to you from Direct Axis:
Please accept our humble apologies for the inconvenience caused in the process of trying to get your account settled.
Was this meant for me or do they still don't know who to deal with
I want Direct Axis to contact me NOW pleasw
SF
Shane F's update12 Jul 2021, 14:51
Reviewer Update
Direct Axis still did not contact me but only rep**** that they can't get hold of me which my phone is right next to me. I can also see that no one tried calling me. This is all lies from Direct Axis
They never get back to me and I want it too be sorted out today and not tomorrow. I have given them enough time to sort out the problem.
They just don't care at all
With the following to you from Direct Axis:
Please accept our humble apologies for the inconvenience caused in the process of trying to get your account settled.
Was this meant for me or do they still don't know who to deal with
I want Direct Axis to contact me NOW pleasw
They never get back to me and I want it too be sorted out today and not tomorrow. I have given them enough time to sort out the problem.
They just don't care at all
With the following to you from Direct Axis:
Please accept our humble apologies for the inconvenience caused in the process of trying to get your account settled.
Was this meant for me or do they still don't know who to deal with
I want Direct Axis to contact me NOW pleasw
SF
Shane F's updateReviewer Update
12 Jul 2021, 15:16Hello
Thank you ever so much
Thank you ever so much
SF
Shane F's update12 Jul 2021, 15:16
Reviewer Update
Hello
Thank you ever so much
Thank you ever so much
SF
Shane F's updateReviewer Update
13 Jul 2021, 09:48 Direct Axis non existing call Centre
I am still waiting for Direct Axis to contact me as requested from the attorneys.
Direct Axis don't respond to my emails and are quickly to settle the amounts and are to afraid to speak to me.
At first they had my contact details wrong on their system and still complaining they can't get hold of me with a number *** I don't use since 2013 and I only app**** for a loan in 2020?
This is unprofessional from a huge *********** company
I am still waiting for Direct Axis to contact me as requested from the attorneys.
Direct Axis don't respond to my emails and are quickly to settle the amounts and are to afraid to speak to me.
At first they had my contact details wrong on their system and still complaining they can't get hold of me with a number *** I don't use since 2013 and I only app**** for a loan in 2020?
This is unprofessional from a huge *********** company
SF
Shane F's update13 Jul 2021, 09:48
Reviewer Update
Direct Axis non existing call Centre
I am still waiting for Direct Axis to contact me as requested from the attorneys.
Direct Axis don't respond to my emails and are quickly to settle the amounts and are to afraid to speak to me.
At first they had my contact details wrong on their system and still complaining they can't get hold of me with a number *** I don't use since 2013 and I only app**** for a loan in 2020?
This is unprofessional from a huge *********** company
I am still waiting for Direct Axis to contact me as requested from the attorneys.
Direct Axis don't respond to my emails and are quickly to settle the amounts and are to afraid to speak to me.
At first they had my contact details wrong on their system and still complaining they can't get hold of me with a number *** I don't use since 2013 and I only app**** for a loan in 2020?
This is unprofessional from a huge *********** company
SF
Shane F's updateReviewer Update
13 Jul 2021, 13:30Hello Shane, we pleased to confirm that the team has reached out to you. Team DirectAxis
This was done because I forsed them to contact me. Direct Axis are in no position to deal in any business.
To all in South Africa please do not make use of Direct Axis business in the near future.
You will understand why it's been said if you want to follow that route
This is just a warning and reality
This was done because I forsed them to contact me. Direct Axis are in no position to deal in any business.
To all in South Africa please do not make use of Direct Axis business in the near future.
You will understand why it's been said if you want to follow that route
This is just a warning and reality
SF
Shane F's update13 Jul 2021, 13:30
Reviewer Update
Hello Shane, we pleased to confirm that the team has reached out to you. Team DirectAxis
This was done because I forsed them to contact me. Direct Axis are in no position to deal in any business.
To all in South Africa please do not make use of Direct Axis business in the near future.
You will understand why it's been said if you want to follow that route
This is just a warning and reality
This was done because I forsed them to contact me. Direct Axis are in no position to deal in any business.
To all in South Africa please do not make use of Direct Axis business in the near future.
You will understand why it's been said if you want to follow that route
This is just a warning and reality
DirectAxis's replyOfficial
30 Jul 2021, 12:47Hello Shane,
Thank you for the feedback.
We apologise that you had a poor experience, we'll make sure your comments go to the department head.
We sincerely appreciate your insight because it helps us build a better customer experience.
Team DirectAxis
Thank you for the feedback.
We apologise that you had a poor experience, we'll make sure your comments go to the department head.
We sincerely appreciate your insight because it helps us build a better customer experience.
Team DirectAxis
DirectAxis's reply30 Jul 2021, 12:47
Official
Hello Shane,
Thank you for the feedback.
We apologise that you had a poor experience, we'll make sure your comments go to the department head.
We sincerely appreciate your insight because it helps us build a better customer experience.
Team DirectAxis
Thank you for the feedback.
We apologise that you had a poor experience, we'll make sure your comments go to the department head.
We sincerely appreciate your insight because it helps us build a better customer experience.
Team DirectAxis