Direct axis non existing call centre

After about 3 months of trying to contact Direct axis regarding my loan, I find it the most stressful phone call I ever had to make. When you struggle for days calling the inquiry number and not getting through to a consultant, it is hair pulling frustrating. then when you eventually connect with a consultant they easily say it is the wrong department and put you through to a non existent number. So accordingly my account has to be paid up to date due to a policy I had with them. This account has gone from a minus balance three months ago to over 60% outstanding. I am unable to afford this loan and am desperately trying to contact the company to understand what is happening on the account.