Direct Axis Negligent

Hi,

I had an account with Direct Axis and when I paid it off on 10 February 2018. I made a call to the company to indicate I had paid in full what I owed them and wanted to close the account. They indicated I needed to send them an email with proof of payment (POP). I did so immediately and the next day to follow up, they said they hadn't received it. I sent once more and followed up if they received the POP. They hadn't received the email. I double checked with them if the email I'd sent the POP was the correct one. Indeed it was correct all the times I'd sent.

Needless to say I've re-sent the email 4 times now and still the email has allegedly not been received. I've held on to phone calls for eons. But still my email has allegedly been received. However when they see my account, it reflects that it's been paid up. No one is getting back to me and no one is bothering to assist with an alternative email address to assist in the matter.

I feel bul**** by the company and feel they are trapping me into not closing the account. I've been dealt with in a very nonchalant and negligent manner.

Please assist in the matter.