DG
Devashnee G
1 reviews | Active since Jun 2023
27 Jun 2023, 09:01
Direct Axis Name Being Used In A ****
A lady calls claiming she is from direct axis from ***, then asks me to confirm my details which I do and she says she has my old numbers, address & email address from like 12 years ago, for a recent loan I took out, So I say if I took out a recent loan my updated details would be there. She then slams the phone down in my ear. Direct Axis needs to look into this and clear their name because this is clearly a ****!!! They have just picked up details from a system and say they are from the collections department of Direct Axis.
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Replies (2)0
Replies (2)DirectAxis's replyOfficial
27 Jun 2023, 09:37Hello Devashnee,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply27 Jun 2023, 09:37
Official
Hello Devashnee,
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
Please accept our humble apologies for the unpleasant experience, we are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
30 Jun 2023, 16:24Hello Devashnee, we're able to confirm that your debit order payment is reflecting and your account is up to date. We apologise once again for the inconvenience caused. Team DirectAxis
Best regards,
DirectAxis's reply30 Jun 2023, 16:24
Official
Hello Devashnee, we're able to confirm that your debit order payment is reflecting and your account is up to date. We apologise once again for the inconvenience caused. Team DirectAxis
Best regards,
