Direct Axis - MBD - Direct axis

I had and account that Direct Axis handed me over on. I had perfect payment arrangements with MBD (the company that handled my account) - I had arrangements with MDB to settle the account on 1 September 2025. The arrangements was all in place and the final payment was made on 25/09/2025. When I called MDB to confirm that the payment was received 26/09/2025 I was advice that the account is no longer with MBD and was taken back by Direct Axis. I then called Direct Axis on 26/09/2025 on *** I was the advised to call *** - the lady is spoke to advised that the account is currently with some department that cant take calls and there is no direct number for this "Specific Office" I was given an Email that I need to send a mail to. My problems with this is, I send numerous mails from the 26/09/2025 onwards to *** & ***, Today is the 17 October 2025 and i had no feedback - no calls nothing. I find this unreasonable as when the account was taken back - neither Dirext Axis nor MBD had the decency to call me and advise me of the change in arrangements - since then the payment have been made to MBD who isn't even handling the account anymore. I don't know is the account is now settles of what is going on with my account. This is completely unacceptable. These actions can not be justified in any reason whatsoever. I'm left in the dark and the Communication for Direct Axis is non existent.