Direct Axis : Lost the plot

My dad Mr P Govender is a pensioner from October 2014. Prior to him retiring he settled his direct axis loan in full. He sent the confirmation of payment and was advised his account is closed and paid in full. Direct Axis has handed him over to a debt collector who constantly hounds him to settle his account. This company has really lost the plot. How do you harass someone and don't get your facts sorted out. How many times must he pay to send you the proof of payments via fax. Are you going to refund him for these fees. Your service stinks and your staff are very rude.<br> <br> Please could the Senior manager who has some brains call him on *** and apologise and rectify your error.