Direct Axis lost my debit order payment

I pay my loan on the agreed date monthly as I have always done. Never have I ever missed a payment with Directaxis. this month my debit order went through as always with success on my side, however I started getting messages and automatic calls telling me I did not pay my debit order for my loan. I followed up and spoke to Ridhaa, Shaune and Sphelele from Collections regarding the fact that I paid, I was asked to send my statement highlighting the payment which I did. I even spoke to their Complaints department and a lady named Lecrecia Arendse asked me to again send my statement because she is in a different department so she could follow up, I sent it through still no response from any of them.

What angers me is the fact that Direct Axis acknowledges that the issue is on their side, their debit order tracking system failed them this month for whatever reason.

However they keep abusing me about a payment I made. I'm a reasonable person and I know systems can fail you, but why is that my problem. i asked for feedback I receive nothing, but the sms's keep coming. No one gives a damn at directaxis. Sphelele was meant to call me Friday 28th at 8 am as we agreed, nothing.

Directaxis I need to know what did you do with my money I paid you. Give me feedback. Stop the sms's and calls, I do not owe you. By your own admision you are having an issue not me, fix it.

I need someone to call me from Directaxis and fix this mess.