nO
nelson O

1 reviews | Active since Mar 2011

03 Nov 2020, 11:32

DIRECT AXIS **** ABOUT REPLYING ON HELLO PETER. THEY NEVER CONTACTED TO ME

i wrote a review last week complaining about DIRECT AXIS. it was about bad service and that they deducted money from my account without my permission... i made numerous calls to DIRECT AXIS, spending nearly an hour trying to get to a consultant. NO ONE AT DIRECTAIS TRIED TO EVEN HELP ME OR CONTACT ME BACK..EVEN THOUGH THEY HAVE ALL MY CONTACT DETAILS. after i wrote a review on HELLO PETER, apparently DIRECTAXIS rep**** on HELLO PETER, saying they will investigate my querry. WELL THEY NEVER DID. NO SURPRISES THERE. THAT S HOW DIRECT AXIS WORK. after 2 days or so i got a email from HELLO PETER to rate my service and so on from DIRECT AXIS. i rep**** very bad. the DIRECT AXIS REP****, that a consultant did contact me, and the issue was resolved..... THATS THE BIGGEST BULL **** IVE HEARD FROM DIRECT AXIS. NO ONE.. AND I REPEAT... NO ONE EVER CONTACTED ME FROM DIRECT AXIS TO SOLVE MY PROBLEM. THE MONEY DIRECT AXIS STOLE FROM MY ACCOUNT HAS NEVER BEEN REFUNDED EITHER. SO DIRECT AXIS IS LYING....AND NOT BEING HONEST ON HELLO PETER..OR WITH ME. ' I CAN PROVE WITH MY BANK STATMENTS THAT THEY NEVER REFUNDED MY MONEY. DIRECT AXIS DID NOT EVEN CALL ME, I CAN PROVE IT WITH MY PHONE RECORDS .THEY ARE LYING...LYING...AND THEY TOOK MY MONEY...WHICH THEY WERE HAPPY TO TAKE.. INSTEAD OF LYING ON HELLO PETER..WHY DONT THEY PROVE TO EVERYONE THAT THEY DID CONTACT ME AND SPOKE TO ME..AND THE MATTER WAS RESOLVED??????????????????????????????????????????????? AND THAT THEY DID , IF THEY WERE HONEST, REFUND ME MY HARD EARNED MONEY, BANK CHARGES, AND AIRTIME????? I DARE THEM...PROVE IT.... AND STOP LYING...... I THEY WILL NOT CONTACT ME...OR REFUND ME MY HARD EARNED MONEY... THEY PREFER TO LIE...AND MAKE US CUSTOMERS AS FOOLS....... THEY NEVER...NEVER CALLED ME OR SPOKE TO ME... SO THIS MATTER IS NOT RESOLVED..... NEVER...TRUST DIRECT AXIS...........THEY ARE LYERS.....

0
Replies (2)
DirectAxis
DirectAxis's reply03 Nov 2020, 16:56
Official
Hello Nelson,

Thanks for reaching out to us. 

We are sorry to hear you feel that way. We have received confirmation that the query has been resolved and the debit order has been manually loaded onto your account. We will arrange for one of our consultants to give you a courtesy call as soon as possible to provide you with more clarity on the query. 

Please be on the lookout for our calls, emails or SMS’s. 

Team DirectAxis 

DirectAxis
DirectAxis's reply13 Nov 2020, 16:37
Official
Hello Nelson, 

We are happy to confirm that your query has been resolved. Your refund was paid into your bank account on the 09/11/2020. Please let us know if you have received it. 

Team DirectAxis