JJ
Jothisa J

1 reviews | Active since Jun 2016

29 Aug 2016, 14:07

DIRECT AXIS LACK OF ETHICS

<p>I was granted a loan, documents sent, I accepted the offer with terms and conditions and instalment plan. Then called for an update and I'm declined. What BULL****. The I try getting feedback from the CEO, Customer Services , Credit and their Call Centre and they are NON EXISTENT!! Bunch of ****ers </p>

0
Replies (3)
DirectAxis
DirectAxis's reply29 Aug 2016, 14:27
Official

Hi

We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.

A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.

Kind regards,
DirectAxis Customer Relationship Management Team

JJ
Jothisa J's update29 Aug 2016, 14:29
Reviewer Update

I AM NOT GOING TO HOLD MY BREATHE. I EMAILED CUSTOMER SERVICES FOR HELP A FEW TIMES AND NOT EVEN AN ACKNOWLEDGEMENT

DirectAxis
DirectAxis's reply22 Sept 2016, 10:52
Official

Hello, we’re pleased that a consultant has been in touch with you to help clear things up. If you need more information, please email us at *** – we’d be happy to assist.