Direct Axis is a useless and unfair financial services company

This is the worst loan company in South Africa, The Financial Services Board or whoever in charge must just close this nonsense company. I requested a settlement plus a discount on my account willing to pay. The response of these people is that they can only give me an account balance because their calculations are manual. This is a sick institution that needs to be closed how on earth you are not allowed an opportunity to settle while you are willing to do so. This thing called Direct Axis is the worst of its.