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Naledi N

1 reviews | Active since Apr 2021

05 Jul 2021, 16:52

DIRECT AXIS IS A **** AND MONEY MAKING SCHEME THAT KEEP DEBITING MONEY EVEN AFTER FULL SETTLEMENT

Requested Settlement amount from the above company and given. Paid more than Settlement amount and provided them with proof of payment but they are failing to close the account and refund my money.

1 July 2021 they continued to deduct from my bank account about R3319. This is unfair. They are failing to contact me or communicate with me regarding this matter. l demand that they stop deducting any more money from my account. Demand refunds including this money they deducted on 1 July 2021.

This is unacceptable that after having paid them in full their consultants are ***** whenever l call them and take me from pillar to post.

Please treat this matter as urgent.

You leave me no choice but to include my lawyer because this is not acceptable.

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Replies (1)
DirectAxis
DirectAxis's reply06 Jul 2021, 10:48
Official
Hello Naledi,  Thank you for reaching out to us.  Please accept our humble apologies for the inconvenience caused in the process of trying to get through to our call centre.  We are unable to find any records of an account in your name and will send you a private reply to clear things up.  Team DirectAxis