Direct Axis & Hollard Insurance stole from me for 3 years

Good morning,

I am very unhappy with the service I have received. I was not notified that my loan was settled nor did the debit orders get cancelled. I called Saturday, 11 February 2023, to request a settlement amount only to be informed that my account was settled on 13 March 2020. I was instructed to phone Hollard Insurance as, according to your call center, Hollard Insurance are the ones debiting my account monthly with the amounts listed below.

The following transactions get debited from my bank account on the 25th of each month.

STOP ORDER DEBIT FIRSTRAND DIRECT AXCESS -R2,000.00

DIRECT DEBIT DIRECTAXIS-00129**972 -R 75.64

DIRECT DEBIT DIRECTAXIS-001299**60 -R 88.82

Hollard informed me that they will not be refunding me for the premiums for the last 3 years as it was supposedly my responsibility to inform them that my account was settled. I signed a contract with Direct Axis. This was your responsibility. However, nothing was done and consequently this means you stole from me for the past 3 years.

Should you, Direct Axis, still choose to ignore my requests I will be forced to take legal action against both Hollard Insurance and Direct Axis as I demand a full refund for the amount ****** from me over the past 3 years.

I am truly disgusted with how you treat loyal paying customers. I have never received such bad service ever and I will never make use of your services again nor will I recommend Direct Axis to anyone else.

Urgently awaiting your response.