GM
Gregory M
1 reviews | Active since Nov 2020
17 Dec 2020, 14:13
Direct Axis help and feedback is shocking.
I have app**** for relieve under the credit protection policy as I have been unemployed for months now however this was declined. I appealed this with Direct Axis. No response. Eventually spoke to Bonokhule who promised to help. Needless to say I am still waiting for a response from them. Perhaps I must stop paying my monthly debit order as I really cannit afford it any longer.
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Replies (2)
DirectAxis's replyOfficial
17 Dec 2020, 15:00Hello Gregory, Thanks for reaching out to us. We apologise for the inconvenience this may have caused, we understand your frustration. Please know that we care about our customers and strive to provide them with excellent service. We have escalated your query to our Claims Team and they will look into the matter and assist you as soon as possible. Team DirectAxis
Best regards,
DirectAxis's reply17 Dec 2020, 15:00
Official
Hello Gregory, Thanks for reaching out to us. We apologise for the inconvenience this may have caused, we understand your frustration. Please know that we care about our customers and strive to provide them with excellent service. We have escalated your query to our Claims Team and they will look into the matter and assist you as soon as possible. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
22 Dec 2020, 11:13Hello Gregory, We are happy to confirm that your query has been resolved and your debit order will be refunded to you. Please confirm receipt when you receive it. Team DirectAxis
Best regards,
DirectAxis's reply22 Dec 2020, 11:13
Official
Hello Gregory, We are happy to confirm that your query has been resolved and your debit order will be refunded to you. Please confirm receipt when you receive it. Team DirectAxis
Best regards,