Direct Axis has the worst service.

Ive emaied them 7 times since my last review - no responds and I've contacted them 5 times and 2 times yesterday - very poor service as I was put on hold for more than 20 min with no respond as the phone went dead. I contacted them concerning my account that was settled on the 13th of April but yet they deducted again this month. I've sent a settlement letter but still they didn't reversed my money. I've sent my settlement letter 4 times via claims,customer care and complains department with no respond nor a callback or even a sms.

Monday the 25th they deducted the money,no responds they have only responded my last review with no action. Till now after 4 days I've never got my money back.