DIRECT AXIS HAS THE WORST CUSTOMER SERVICE!!!

Hello sunet,  Thank you for reaching out to us.  Please accept our apologies for any inconvenience caused in the process of trying to get assistance. We can assure you that your husband's account is being worked on.  When requesting to have your account settled, a settlement letter is systematically drafted and after receiving your settlement payment, the account automatically goes into a closure process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you.  If you have not requested the settlement quotation this process will have to be logged manually and can take up more time.  We need to wait for the debit order which is scheduled to be debited today to reflect to include in the refund pay-out and have the account closed.  The documents requested before the refund can be paid out are a banking requirement. To speed up this process please have him send them to ***.  Team DirectAxis