VV
Vanessa V
1 reviews | Active since Jul 2020
20 Jul 2020, 13:47
Direct Axis has poor internal communication
Got approval for a covid 19 Three month payment holiday. The debit orders were due to start again this month . I received a call from Direct Axis stating that my account is in arrears ( On Friday ) , I explained to the lady that this cannot be possible due to the Covid 19 payment holiday. She assured me it would be corrected and that it is an error on their part.
Got another phone call from their collections department today, Once again explained the scenario .Three consultants later and Im still waiting for this to be resolved. You guys are the worst !
If this does go onto my credit rating I will be going to court .
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
20 Jul 2020, 15:27 Hello Vanessa, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this must be. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply20 Jul 2020, 15:27
Official
Hello Vanessa, We have received your review. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this must be. We have escalated your matter to our accounts department and a consultant will be in contact with you. Team DirectAxis
Best regards,
VV
Vanessa V's updateReviewer Update
22 Jul 2020, 13:40Yeah -You guys were in contact with me alright ! only to come with the same story about my account being in arrears , even after the lady confirmed on Monday it was not my fault and it would be corrected/escalated ! get your ducks in a row !!! you guys are the worst and I'm seriously going to get a lawyer involved !!
VV
Vanessa V's update22 Jul 2020, 13:40
Reviewer Update
Yeah -You guys were in contact with me alright ! only to come with the same story about my account being in arrears , even after the lady confirmed on Monday it was not my fault and it would be corrected/escalated ! get your ducks in a row !!! you guys are the worst and I'm seriously going to get a lawyer involved !!
VV
Vanessa V's updateReviewer Update
22 Jul 2020, 13:40I've spoken to the 7th consultant by now !!!
VV
Vanessa V's update22 Jul 2020, 13:40
Reviewer Update
I've spoken to the 7th consultant by now !!!
VV
Vanessa V's updateReviewer Update
23 Jul 2020, 07:20You took the money from my account this morning and had the Audacity to charge me a late fee when you were wrong!!! i emailed your complaints department but obviously you do not take things seriously ,Instead of waiting seven working days I am now contacting the NCR & OBSSA
VV
Vanessa V's update23 Jul 2020, 07:20
Reviewer Update
You took the money from my account this morning and had the Audacity to charge me a late fee when you were wrong!!! i emailed your complaints department but obviously you do not take things seriously ,Instead of waiting seven working days I am now contacting the NCR & OBSSA