Direct Axis has no time or interest to speak to customers with complaints.

I have been a client of Direct Axis for over 10 years and never had a problem with Sanlam/Direct Axis. But Direct Axis has now become a company who refuses and is reluctant to speak to a customer with a problem or a complaint. When I phoned Direct Axis yesterday and asked to speak to somebody regarding my complaint. I spent a lot of expensive air time as I was redirected to several members of staff. Nobody was willing or able to assist me. I then asked to speak to a senior member of staff or a manager. I was told to hang on again (wasting more air time). Eventually after several minutes I was told that no senior member of staff was available to speak to me. I was asked to phone back another day. I left my number for a manager to phone me back because by that time I had no more air time left. Needless to say that nobody has contacted me, which proves the fact of how little Direct Axis cares about their clients and how unwilling they are to deal with complaints. Strange how eager Sanlam/Direct Axis is when this company wants to speak to a potential client but how reluctant they are to try and solve an existing client's problem or complaint.