DIRECT AXIS GIVES ME HELL AFTER I SETTLED FULL AMOUNTS ON MY LOANS AND DOES NOT PROCESS PAID UP LETTERS AS REQUESTED

Please note that I settled the following three accounts on 2 June 2018. Below is the payment and account number as confirmed with your Consultant on Wednesday, 30 May 2018:

The amount of RXX,***.XX for the First for Women Loan was paid on 2 June 2018 and allocated incorrectly by you to the Wesbank Cash Power Loan, which now has both settlement amounts in: RXX,***.XX (Cash Power) and RXX,***.XX (First for Women). I did mention this to the Consultant on 11 June 2018 and that I sent the proof of payment for the First for Women settlement on 9 June 2018.

I urgently need the PAID UP AND ACCOUNT CLOSED letters as I am busy with a Bond application and these are affecting my credit profile and affordability.

This unacceptable and I NEVER receive feedback, I make several expensive calls and get thrown form pillar to post by different consultants - the money is reflecting that I settled the accounts, yet you still require further information, which I sent immediately and STILL, NO PAID UP LETTERS! DO YOU UNDERSTAND THAT YOU ARE PLAYING WITH MY FAMILY'S FUTURE!!!! I NEED THE PAID UP LETTERS URGENTLY FOR BOTH FIRST FOR WOMEN AND WESBAN****!!

THIS IS UNBELIEVABLE!