Direct Axis - Extremely Poor service

With regards to my personal loan, I have made arrangements in the beginning of Apr 2020 regarding debt relief. I have sent an email to *** and did an online application on the FNB app. I spoke to 6 consultants at Direct Axis where they ensure me that they will get back to me. The debit order has gone off and have tried to phone them this morning 6 times. The 6th time, I was still speaking to the consultant where she is put me through to someone else without telling me. I believe this is very poor services. But believe me when you want take out a loan, they will call you back immediately. While trying to make arrangements for debt relief, they still has the audacity to offer me a loan for cash flow relief.