LB
Leon B
1 reviews | Active since Feb 2014
02 Jul 2021, 11:46
Direct Axis: Extremely poor client service
As per numerous other complaints on this blog (as yet unanswered by business) I have fully settled my account on 18 March 2021 and received a confirmation letter to that effect. However for three months thereafter an amount of R441.83 was debited against my cheque account totalling R1 325.49 until I blocked it from my side. Numerous e-mails/calls/confirmation that the matter is being looked into later (July 21) and still no resolution. I suspected that it was for another product that was attached to the account e.g. insurance but the Insurer Dept doesn't answer their phones at all! So PLEASE stay away from DirectAxis - they will charge you exorbitant interest and then still find a way to suck you dry after you settled your account!
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DirectAxis's replyOfficial
02 Jul 2021, 13:14Hello Leon, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply02 Jul 2021, 13:14
Official
Hello Leon, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our Claims Team and a consultant will be in contact with you. Team DirectAxis
Best regards,