IM
Itu M
1 reviews | Active since Feb 2019
26 Oct 2020, 16:44
Direct Axis... Extremely bad service
I have been complaining to the service provider, direct axis over a double deduction the company has been making on my FNB account. This has been going on for 2 months. I have called many times to complain and nothing has been done to resolve my problem. I regret taking a loan with them. A week ago I was asked to provide them with my bank statement as proof of the double deductions. I did as I was asked but to date no response whatsoever from Direct Axis
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DirectAxis's replyOfficial
27 Oct 2020, 09:46Hello Itumeleng, Thanks for reaching out to us. Please accept our humble apologies for the delay in dealing with your query and for any inconvenience caused. We care about our customers and always aim to provide them with great service. We have escalated the matter to our Collections Management Team to resolve the matter as soon as possible. We will keep you informed until everything is sorted. Team DirectAxis
Best regards,
DirectAxis's reply27 Oct 2020, 09:46
Official
Hello Itumeleng, Thanks for reaching out to us. Please accept our humble apologies for the delay in dealing with your query and for any inconvenience caused. We care about our customers and always aim to provide them with great service. We have escalated the matter to our Collections Management Team to resolve the matter as soon as possible. We will keep you informed until everything is sorted. Team DirectAxis
Best regards,
IM
Itu M's updateReviewer Update
28 Oct 2020, 11:43This has to be the worst of the worst financial service provider of all time... I give up...
IM
Itu M's update28 Oct 2020, 11:43
Reviewer Update
This has to be the worst of the worst financial service provider of all time... I give up...