JF
J F
1 reviews | Active since Jan 2014
27 Dec 2021, 09:08
Direct Axis exploitation
Good day. I paid up my account and received a paid-up letter, but Direct Axis still deducted an installment. I have been calling them but they just ask me to hold and then switch off the call.
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DirectAxis's replyOfficial
28 Dec 2021, 09:32 Hello J F
Thanks for reaching out to us.
We apologise for the inconvenience caused. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,
DirectAxis's reply28 Dec 2021, 09:32
Official
Hello J F
Thanks for reaching out to us.
We apologise for the inconvenience caused. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Thanks for reaching out to us.
We apologise for the inconvenience caused. We understand your frustration and are here to assist.
We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.
Team DirectAxis
Best regards,