RF
Rob F
1 reviews | Active since Mar 2009
22 Aug 2019, 10:55
Direct Axis doubled my debt without notifying me.
I had to go under debt review when my wife lost her job due to a disability. I was paying via Debt Counselling every month, and never received any statements from Direc Axis. When I attempted to enquire what my outstanding balance was I was informed that the account had been handed over to Capital Data. Nobody informed me of this decision and the worst was that now I suddenly owe Capital data more than double what I owed Direct Axis. All of this took place despite the Debt Review court order being in place. People please do not make a loan with Direct Axis.
Helpful (0)
Replies (4)0
Replies (4)
DirectAxis's replyOfficial
22 Aug 2019, 14:17Hello, thank you for sharing your thoughts with us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply22 Aug 2019, 14:17
Official
Hello, thank you for sharing your thoughts with us. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
RF
Rob F's updateReviewer Update
29 Aug 2019, 16:12Good day Direct Axis. Please note, I have just been given proof of payments since twenty fourteen to date and the account was paid faithfully every month by OneDebt, and it DID NOT go into arrears in March twenty fourteen as quoted telephonically by Cindy from Direct Axis. I have thus not been in default and thus the account should NEVER have been handed over while I was under debt review to accrue such huge interest. I demand immediate rectification by Direct axis, remove the account from Capital Data and remove all interest added on since Twenty Sixteen. And I want a public apology on this report and for you clear my name.
RF
Rob F's update29 Aug 2019, 16:12
Reviewer Update
Good day Direct Axis. Please note, I have just been given proof of payments since twenty fourteen to date and the account was paid faithfully every month by OneDebt, and it DID NOT go into arrears in March twenty fourteen as quoted telephonically by Cindy from Direct Axis. I have thus not been in default and thus the account should NEVER have been handed over while I was under debt review to accrue such huge interest. I demand immediate rectification by Direct axis, remove the account from Capital Data and remove all interest added on since Twenty Sixteen. And I want a public apology on this report and for you clear my name.
DirectAxis's replyOfficial
06 Sept 2019, 11:46Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA. Thank you
Best regards,
DirectAxis's reply06 Sept 2019, 11:46
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA. Thank you
Best regards,
RF
Rob F's updateReviewer Update
06 Sept 2019, 12:27Direct Axis, the matter has NOT been cleared up! I will post on Facebook, thanks.
RF
Rob F's update06 Sept 2019, 12:27
Reviewer Update
Direct Axis, the matter has NOT been cleared up! I will post on Facebook, thanks.