ML
Minnesh L
1 reviews | Active since Jul 2019
19 May 2020, 22:19
Direct axis doesn’t keep to their word
Still did not receive my refund even after calling and emailing my request no response from these *********** people and I received my statement with an installment due date at the end of this month, Please understand I was approved for a payment holiday, what is going on with you people, do you’ll really care for for your customers???????
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DirectAxis's replyOfficial
20 May 2020, 10:37Hello Minnesh We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please rest assured that we will escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply20 May 2020, 10:37
Official
Hello Minnesh We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please rest assured that we will escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis