Direct Axis does not respond to wrong account payment

On 8 June 2020 I app**** for a consolidation loan at Direct Axis. My application was approved on 9 June 2020. My client number is ***.

As part of this consolidation loan Direct Axis undertook to settle by credit card balance at Discovery Bank to an amount of R33 735,00. The payment was made to Discovery Bank on 10 June 2020, but into the wrong account number. This is after I had to provide a bank statement of my Discovery Credit Card. Today, on 10 July 2020, the money is still not being reflected in my credit card at Discovery Bank.

I had requested proof of payment from Direct Axis but Discovery Bank does not recognise the account number into which the money was paid into by Direct Axis. It was definitely not into my account.

I have made numerous call over the past 30 days to Direct Axis as well as Discovery Bank without anyone providing me with a clear answer of where the money is??

So where does that leave me, with both a consolidation loan to pay as well as a Discovery credit card payment.

It leads me to think that some sort of ********** action is going on??

Please assist urgently!!

Regards Erika de Beer