KN
Keegan N
1 reviews | Active since Aug 2021
19 Aug 2021, 10:17
Direct Axis dismal customer service
Being trying to get documents from Direct Axis for the last 4 weeks have a trail of email correspondence about 38 different calls and hours of holding on just to be cut off. No one can give you a straight answer and if they don’t like what you have to say they just cut you off I have proof of all the correspondence. Guess I have to try to get hold of the ombudsman, does anyone have any recommendations on how?
Helpful (0)
Replies (8)0
Replies (8)
DirectAxis's replyOfficial
19 Aug 2021, 15:50Hello Keegan, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’ll escalate your query to our accounts support team and have them call you. We’ll also ask our support team to look into your journey to try and prevent it from happening again. Team DirectAxis
DirectAxis's reply19 Aug 2021, 15:50
Official
Hello Keegan, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’ll escalate your query to our accounts support team and have them call you. We’ll also ask our support team to look into your journey to try and prevent it from happening again. Team DirectAxis
KN
Keegan N's updateReviewer Update
20 Aug 2021, 09:06Nobody has contacted me
KN
Keegan N's update20 Aug 2021, 09:06
Reviewer Update
Nobody has contacted me
KN
Keegan N's updateReviewer Update
20 Aug 2021, 15:23Call anytime
KN
Keegan N's update20 Aug 2021, 15:23
Reviewer Update
Call anytime
KN
Keegan N's updateReviewer Update
20 Aug 2021, 15:40I have not received any correspondence or email leave a contact number if you can
KN
Keegan N's update20 Aug 2021, 15:40
Reviewer Update
I have not received any correspondence or email leave a contact number if you can
KN
Keegan N's updateReviewer Update
23 Aug 2021, 10:22Hello I have emailed you guys on Friday and I response, please advise
KN
Keegan N's update23 Aug 2021, 10:22
Reviewer Update
Hello I have emailed you guys on Friday and I response, please advise
KN
Keegan N's updateReviewer Update
23 Aug 2021, 13:43These are the wrong documents and in both instances you guys sent 3 copies of the same wrong account please pay attention to the account numbers
KN
Keegan N's update23 Aug 2021, 13:43
Reviewer Update
These are the wrong documents and in both instances you guys sent 3 copies of the same wrong account please pay attention to the account numbers
KN
Keegan N's updateReviewer Update
24 Aug 2021, 08:52Hi Guys, Can we please expedite this
KN
Keegan N's update24 Aug 2021, 08:52
Reviewer Update
Hi Guys, Can we please expedite this
KN
Keegan N's updateReviewer Update
26 Aug 2021, 07:59Thank you guys for helping out I received the required documents, my employer wants to settle these accounts and wants a single point of contact for these accounts can you furnish me with a email address or contact number for someone that we can liaise with?
KN
Keegan N's update26 Aug 2021, 07:59
Reviewer Update
Thank you guys for helping out I received the required documents, my employer wants to settle these accounts and wants a single point of contact for these accounts can you furnish me with a email address or contact number for someone that we can liaise with?