Direct Axis, Direct Dissappintment and Disregard.

In May 2019 I had struggled to get a settlement on my personal loan and this paid over more or less what I thought the settlement was and thus received a statement showing that they in fact owe me in the region of R8,000 . We are now in August and following 12 phone calls where I keep getting sent to the back of queue and holding on for extended periods of time. Eventually on the 6th I was told that my account would be sent for closure and any refunds due to me would be processes which may take 5 - 10 working days. Sadly, we are now on the 31st where NOTHING has been done to assist me yet they are quick to call on offer loans. My installments are still being deducted even though I was told my request was logged on the 6th and still nothing has transpired. I am owed funds and they are simply brushing me off with no regard nor professionalism i have sent 2 e-mails as well but seems to be a smoke screen. Being a repeat Direct Axis client i certainly feel let down by this interaction and want nothing more than to part ways with them and never engage in a relationship again as their after sales service lacks tremendously and being in financial services myself, i am concerned at their trajectory where service delivery is concerned.