Direct Axis deducts me double getting refund impossible
I made arrangements for my debit order to be moved from the 15th to the 31st of August. Now they put through a debit order on my bank account twice. This is absolutely ridiculous as now my other debit orders will bounce. That plus being send from pillar to post trying to get a refund.
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DirectAxis's replyOfficial
01 Sept 2020, 15:17Hello Irene, We’ve received your review. Please accept our apologies for any inconvenience caused. Paying your full instalment timeously ensures that you save money on interest in the long-term. It also keeps your credit record healthy so you have access to credit in future, should you need it. Your request to update your instalment date was after the 15th and we had already collected payment. You also made arrangements with the accounts team to set a manual payment to go off which was scheduled for the 31st. Notification for this was been sent to you on the 24th of August. We’ll arrange for our accounts department to be in contact with you directly to discuss the matter with you. Team DirectAxis
Best regards,
DirectAxis's reply01 Sept 2020, 15:17
Official
Hello Irene, We’ve received your review. Please accept our apologies for any inconvenience caused. Paying your full instalment timeously ensures that you save money on interest in the long-term. It also keeps your credit record healthy so you have access to credit in future, should you need it. Your request to update your instalment date was after the 15th and we had already collected payment. You also made arrangements with the accounts team to set a manual payment to go off which was scheduled for the 31st. Notification for this was been sent to you on the 24th of August. We’ll arrange for our accounts department to be in contact with you directly to discuss the matter with you. Team DirectAxis
Best regards,