Direct axis - debit twice incorrectly- no refund in sight

DirectAxis Financial Services took 2 debit orders off my account in 31 March 2021. This was an error on your side as you never closed my old account. Now 13 days later, over R200 spent on phone calls trying to get my refund I keep getting told the funds were reversed. The funds were not reversed, The funds are not in my account. I have sent proof of this by submitting copy of my bank statement and yet I still don't have my refund.... Please escalate this to management as emails go unanswered and promises of refunds from call center staff dont materialise

More than 24 hours have passed since i complained on Facebook as well as speaking to a call center agent. Still no feed back nor refund. Very unprofessional and unsatisfactory service.

I call again today only to be told feedback will be given in 48 hours. How is my query marked as urgent if I have to wait further 2 days just for feedback.

You have been sitting with my money for 2 weeks, I have been more than patient. PLEASE REFUND BY MIDNIGHT TODAY!