DJvR
Danie Janse van Rensburg
1 reviews | Active since Nov 2019
05 Aug 2020, 10:07
Direct Axis debit order
My Direct Axis personal was settled, but Direct Axis still took a debit order. I made several calls and send emails and still unable to get a refund. I would not recommend Direct Axis as there is no after service.
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Replies (2)
DirectAxis's replyOfficial
05 Aug 2020, 13:12Hello Danie, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting through to our call centre. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply05 Aug 2020, 13:12
Official
Hello Danie, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to getting through to our call centre. We implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
24 Aug 2020, 09:08Hello Danie Janse van Rensburg, thank you for your settlement payment. Your account is now closed. We've emailed you a paid up letter to the address we have on record, please let us know once you've received it. Team DirectAxis
Best regards,
DirectAxis's reply24 Aug 2020, 09:08
Official
Hello Danie Janse van Rensburg, thank you for your settlement payment. Your account is now closed. We've emailed you a paid up letter to the address we have on record, please let us know once you've received it. Team DirectAxis
Best regards,