Direct Axis Customer (WE DON'T) care

So my life insurance provider informed me that DirectAxis has an active cession on my life insurance policy for a loan that was settled 2 years ago... Surely that must be **********?? For the better part of a month now I've been trying to get a hold then to resolve this issue. Their customer care dept. is the most useless entity I have ever tried to deal with. Sometimes, IF I got through to speak with a consultant, they all say the same thing, "Let me transfer your to someone else.." that goes on until I gave up for that day. Next times was the same story. Today I tried something different, I pushed "1 - to apply for a new loan" then hung-up the call. They immediately returned my call to "complete the process of my new loan". My home loan cannot be registered because these guys can't even do something as simple as writing a letter confirming the cession is cancelled. I would recommend to anyone who's thinking of taking a loan with DirectAxis to seriously reconsider. It might just save you a lot of pain and suffering because they DON'T care about anyone, they just want your money.