Direct axis customer care a whack service

Direct Axis customer centre is wack. I have been trying to call direct axis call centre on customer centre number. You will be directed to an available agent who will host take your call and say nothing. One moment the agent will be having a conversation on their background. I had to hang up and continue to try until I was transferred to this number: *** number. This is just a waste of time and airtime because this number seems like one of those doormant numbers. It is really frustrating 😤 to call without any indication of what is going on. I can't keep calling only for the number to end up being silent. I need to get my settlement amount and it's frustrating because Direct axis agents seem to be on a holiday.