CS
CHERYL S
1 reviews | Active since Dec 2022
10 Jul 2024, 10:12
Direct Axis Customer Care
Terrible telephonic or any other communication. Tried to call all their numbers. If you are lucky you are advised by the telephone system that you are being transferred, but either NOTHING happens OR you can hear people in the back end, but no one speaks to you - as if the phone is put aside somewhere until you get fed up and put the phone down or it dies on you. I wanted a Paid up letter, but not sure how one will get this out of these clowns.
Helpful (0)
Replies (4)0
Replies (4)DirectAxis's replyOfficial
10 Jul 2024, 11:09Good Day Mrs Cheryl A Storm
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,
DirectAxis's reply10 Jul 2024, 11:09
Official
Good Day Mrs Cheryl A Storm
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Thank you for your review.
We're sorry for the inconvenience caused.
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,
CS
CHERYL S's updateReviewer Update
10 Jul 2024, 11:29Thank you. All I need is a Paid up letter please.
CS
CHERYL S's update10 Jul 2024, 11:29
Reviewer Update
Thank you. All I need is a Paid up letter please.
DirectAxis's replyOfficial
11 Jul 2024, 12:53Good Day Mrs Cheryl A Storm
Thank you for your response.
We have escalated your concerns for assistance.
Team DirectAxis
Thank you for your response.
We have escalated your concerns for assistance.
Team DirectAxis
Best regards,
DirectAxis's reply11 Jul 2024, 12:53
Official
Good Day Mrs Cheryl A Storm
Thank you for your response.
We have escalated your concerns for assistance.
Team DirectAxis
Thank you for your response.
We have escalated your concerns for assistance.
Team DirectAxis
Best regards,
CS
CHERYL S's updateReviewer Update
12 Jul 2024, 07:38Thank you for your efforts for getting hold of me. I received my Paid up letter. It is just unfortunate that one had to go to social media to get a response from such a large company. Thank you.
CS
CHERYL S's update12 Jul 2024, 07:38
Reviewer Update
Thank you for your efforts for getting hold of me. I received my Paid up letter. It is just unfortunate that one had to go to social media to get a response from such a large company. Thank you.
