CS
CHERYL S

1 reviews | Active since Dec 2022

10 Jul 2024, 10:12

Direct Axis Customer Care

Terrible telephonic or any other communication. Tried to call all their numbers. If you are lucky you are advised by the telephone system that you are being transferred, but either NOTHING happens OR you can hear people in the back end, but no one speaks to you - as if the phone is put aside somewhere until you get fed up and put the phone down or it dies on you. I wanted a Paid up letter, but not sure how one will get this out of these clowns.

0
Replies (4)
DirectAxis
DirectAxis's reply10 Jul 2024, 11:09
Official
Good Day Mrs Cheryl A Storm
 
Thank you for your review.
 
We're sorry for the inconvenience caused.
 
We’ve escalated your feedback to our Customer Relationship Management Team and a consultant will be in touch with you.  
 
Team DirectAxis 

Best regards,

CS
CHERYL S's update10 Jul 2024, 11:29
Reviewer Update
Thank you. All I need is a Paid up letter please.
DirectAxis
DirectAxis's reply11 Jul 2024, 12:53
Official
Good Day Mrs Cheryl A Storm
 
Thank you for your response.

We have escalated your concerns for assistance.
 
Team DirectAxis 

Best regards,

CS
CHERYL S's update12 Jul 2024, 07:38
Reviewer Update
Thank you for your efforts for getting hold of me. I received my Paid up letter. It is just unfortunate that one had to go to social media to get a response from such a large company. Thank you.