BP
Bianka P
1 reviews | Active since Aug 2018
03 Jun 2020, 12:05
Direct Axis Covid 19 relief is bogus
I app**** for the Covid 19 assist weeks ago. My application was approved, they did everything with me via the telephone, terms, conditions etc.
On the 27th May 2020 the debit order went off when it wasn't supposed to as per the arrangement FNB was supposed to pay it for the next 3 months.
I have made tons of phone calls and sent many emails since the 27th May 2020 but nobody can help me.
This is so pathetic I have been a client for many years and have never missed a payment. My salary was cut, now what am I supposed to do?
I cannot speak to anyone who can help me resolve it. Bianka du Plessis ***
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
03 Jun 2020, 14:49Hello Bianka, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply03 Jun 2020, 14:49
Official
Hello Bianka, We have received your review. Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them. It may be possible that our internal systems did not have sufficient time to update, hence the debit order being deducted. Please note that our teams are working on resolving the systematic issue. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
BP
Bianka P's updateReviewer Update
05 Jun 2020, 13:43I have still had no feedback from anybody at Direct Axis
I need to have a refund on the debit order that was deducted
Can somebody gave the decency to call, I am highly annoyed with your lack of service
Bianka du Plessis
I need to have a refund on the debit order that was deducted
Can somebody gave the decency to call, I am highly annoyed with your lack of service
Bianka du Plessis
BP
Bianka P's update05 Jun 2020, 13:43
Reviewer Update
I have still had no feedback from anybody at Direct Axis
I need to have a refund on the debit order that was deducted
Can somebody gave the decency to call, I am highly annoyed with your lack of service
Bianka du Plessis
I need to have a refund on the debit order that was deducted
Can somebody gave the decency to call, I am highly annoyed with your lack of service
Bianka du Plessis
BP
Bianka P's updateReviewer Update
09 Jun 2020, 18:54It's now the 9th of June and still no response whatsoever from the useless Direct Axis.
Absolutely pathetic and shocking maybe I am send my kids to them for Food!!!!!!
Absolutely pathetic and shocking maybe I am send my kids to them for Food!!!!!!
BP
Bianka P's update09 Jun 2020, 18:54
Reviewer Update
It's now the 9th of June and still no response whatsoever from the useless Direct Axis.
Absolutely pathetic and shocking maybe I am send my kids to them for Food!!!!!!
Absolutely pathetic and shocking maybe I am send my kids to them for Food!!!!!!