Direct Axis Costing clients money to rectify mistakes made on their side

Direct Axis has deducted 2 payment for the month of December on my account. I have not signed any contract with Direct Axis to give them permission to deduct money from my account as they please I have signed a debit order fot the 25th of each and every month

I have phoned direct axis regarding the money that has been deducted on the 15th of December I was however informed that the money will be refunded within 24hours !! Its 10 days later and still no refund has been made from direct axis. More money was deducted from my account today witch is the 24th !!! Because of the mistake made on Direct axis side my kids will not be receiving any Christmas gifts from their father. I have spoken to 5 people on direct axis side informing them and I keep getting cut off every time I want to speak to a manager. Direct Axis doesn’t give a dam about their clients they are very quick to deduct money from peoples account but when an mistake has been made on direct axis side it takes 24-48 hours to rectify the mistake or in my case more than 10 days and because of that I am not able to provide a Christmas day for my kids…

Its costing me time and money to phone direct axis to rectify their mistake they do not follow up on any logged calls (another error on direct axis side ) to inform clients that its been resolved witch is totally unacceptable

I am absolutely gutted that I cannot get my kids anything for Christmas today because of direct axis not refunding me and deducting again from my account

I am shattered really my kids are my everything and that I cannot give them something for Christmas