DIRECT AXIS CONSULTANTS COSTING ME MORE THAT WHAT I BUDGETED!!!

I recently took up a new loan with direct axis and March 2021 was the 1st month that the debt order would go off. As requested during the time I took out the loan, I asked for the instalment to be debited for the 1st of each month. However, the consultant put the date for the 26th of every month. I called in on the 27th March and they advised that I need to call back in a week. I called back on the 6th April, a consultant requested to take my details and call me back in 30 minutes. No call was received. I called again today on the *** I spoke to a consultant named Sisonke, who advised me that if they change the date my instalment now increased by an extra R60 which amounts to R3600 extra that I need to pay. I do not understand why I should pay extra over a mistake made by direct axis. I asked to speak to a manager and was on hold for over 30minutes until he came back with no manager and a story about management been in a meeting and the admin department has no phones to receive calls. I believe he put me on hold for this amount of time so that I get frustrated and cut the call. I WILL NEVER EVER TAKE UP A LOAN WITH DIRECT AXIS AGAIN.