PS
Pieter S
1 reviews | Active since Aug 2021
04 Aug 2021, 16:36
Direct Axis breaking the law
I have a loan with Direct axcess that falled behind due to salary cut from covid. Still thats not the problem...they are now keep on calling my x wife which i divorced in 2013 already and never gave them any details off her. She has an cort order against me which she are threatening to use against me now because they are keep on calling her...they neve contacyed me on my details i have supp**** to them. Where did they got her details from and why are theu contacting her.
Helpful (0)
Replies (7)0
Replies (7)
DirectAxis's replyOfficial
05 Aug 2021, 08:24Hello Pieter, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’re sorry that your ex-wife had to be dragged into this. We have escalated the matter to our Accounts Team and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's reply05 Aug 2021, 08:24
Official
Hello Pieter, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We’re sorry that your ex-wife had to be dragged into this. We have escalated the matter to our Accounts Team and a consultant will be in contact with you. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
19 Aug 2021, 08:42Hello Pieter, we're busy engaging with our support team about your review. Please send us your ex-wife's cellphone number to be removed. Team DirectAxis
Best regards,
DirectAxis's reply19 Aug 2021, 08:42
Official
Hello Pieter, we're busy engaging with our support team about your review. Please send us your ex-wife's cellphone number to be removed. Team DirectAxis
Best regards,
PS
Pieter S's updateReviewer Update
19 Aug 2021, 12:42I dont have her number... That is why this is an issue......i dont know where youve got it in the first place ....the only number that should be on there is mine...
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PS
Pieter S's update19 Aug 2021, 12:42
Reviewer Update
I dont have her number... That is why this is an issue......i dont know where youve got it in the first place ....the only number that should be on there is mine...
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DirectAxis's replyOfficial
19 Aug 2021, 13:06Hello Pieter, thanks for responding to us. We'll ask our support team to investigate and remove the number. We'll come back to you. Team DirectAxis
Best regards,
DirectAxis's reply19 Aug 2021, 13:06
Official
Hello Pieter, thanks for responding to us. We'll ask our support team to investigate and remove the number. We'll come back to you. Team DirectAxis
Best regards,
PS
Pieter S's updateReviewer Update
19 Aug 2021, 13:17The number i have send you is my number...that is the only number that should be on there..
PS
Pieter S's update19 Aug 2021, 13:17
Reviewer Update
The number i have send you is my number...that is the only number that should be on there..
DirectAxis's replyOfficial
19 Aug 2021, 13:35Noted. Thanks, Pieter.
Best regards,
DirectAxis's reply19 Aug 2021, 13:35
Official
Noted. Thanks, Pieter.
Best regards,
DirectAxis's replyOfficial
27 Aug 2021, 08:21Hello Pieter,
We've received feedback that the correct contact number has been captured and saved.
Going forward contact will only be made to your cellphone number.
Should you require assistance in the future do let us know.
Team DirectAxis
We've received feedback that the correct contact number has been captured and saved.
Going forward contact will only be made to your cellphone number.
Should you require assistance in the future do let us know.
Team DirectAxis
Best regards,
DirectAxis's reply27 Aug 2021, 08:21
Official
Hello Pieter,
We've received feedback that the correct contact number has been captured and saved.
Going forward contact will only be made to your cellphone number.
Should you require assistance in the future do let us know.
Team DirectAxis
We've received feedback that the correct contact number has been captured and saved.
Going forward contact will only be made to your cellphone number.
Should you require assistance in the future do let us know.
Team DirectAxis
Best regards,