KE
Karel E
1 reviews | Active since Jan 2014
04 Dec 2020, 15:42
Direct Axis bad service
What a waste of time to contact them *** or ***. You give them all the detail id numbers etc and as soon as they transfer you to a consultant there's nothing there - I have tried 8 times with the same result and over a 3hour period. Have settled my loan on the 5th of November (also using their phone in service and paid in the settlement amount as indicated the same day) only to see that they have again tendered the montlhly debitorder today - I even received a note from Sanlam that they notce I have settled my loan!!! What's up???
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Replies (2)
DirectAxis's replyOfficial
04 Dec 2020, 16:09Hello Karel, Thanks for reaching out to us. We apologise for the inconvenience this was causing you, we acknowledge and understand your frustration. We have escalated your query to our Customer Care Team as a matter of urgency so that they can assist you as soon as possible. They will log for a refund and urgent closure on your account. We will keep you updated until the matter is resolved. Team DirectAxis
DirectAxis's reply04 Dec 2020, 16:09
Official
Hello Karel, Thanks for reaching out to us. We apologise for the inconvenience this was causing you, we acknowledge and understand your frustration. We have escalated your query to our Customer Care Team as a matter of urgency so that they can assist you as soon as possible. They will log for a refund and urgent closure on your account. We will keep you updated until the matter is resolved. Team DirectAxis
KE
Karel E's updateReviewer Update
04 Dec 2020, 17:26I have just instructed my bank to reverse the debit order - you had enough time from 05/11/2020 to do it yourself - I have used the option on my cellphone to settle the loan as per your instruction - please note that there will be banking charges applicable for this for which I will hold DirectAxis responsible.
KE
Karel E's update04 Dec 2020, 17:26
Reviewer Update
I have just instructed my bank to reverse the debit order - you had enough time from 05/11/2020 to do it yourself - I have used the option on my cellphone to settle the loan as per your instruction - please note that there will be banking charges applicable for this for which I will hold DirectAxis responsible.