Direct Axis bad service and unresponsive

Simi**** complaints to mine appear here frequently I see. I obtained a settlement figure on my Direct Axis account on 23rd February 2022. I settled my account with Direct Axis on the 2nd March 2022, within the 5 business days quoted by Direct Axis. At the same time I sent the proof of payment by email and received confirmation from them on 7th March 2022. Guess what - Direct Axis deducted a further instalment of R4030.84 from my husband's bank account on the 39th March 2022. I wrote to Direct Axis many times, eventually receiving one reply stating that the payment was being processed. On 19th April 2022 a short payment was made into my husband's ***.87 was deducted from this amount. This can only be interest added becausey Direct Axis failed to load the settlement received on time and just loaded a new settlement to suit their processes. Again zero response to my protests to their complaints line as well as the customer service department by email. I do not believe that a customer service or complaints department exist because they NEVER respond. I am now at my wits end as Direct Axis just ignores you until you hopefully stop hassling them. They are a useless, *********** and uncaring company and do what they like with your money. Don't use them!