WB
Willie B
1 reviews | Active since Apr 2020
24 Apr 2020, 13:43
DIRECT AXIS - BAD SERVICE
As an existing customer of Direct Axis, I have been sending emails to request COVID-19 cashflow assistance. Besides been sent from pillar to post by call centre staff, each person with a different email address to send my request to. I received ONE acknowledgement replyrequesting to send supporting documentation which I have already sent in the preceding email. My debit order for April went off last night, so now I am out of pocket. This assistance roll-out was supposed to be from 1 April/
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Replies (2)
DirectAxis's replyOfficial
24 Apr 2020, 14:55Hello Willie We have received your review. Apologies for the inconvenience caused. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply24 Apr 2020, 14:55
Official
Hello Willie We have received your review. Apologies for the inconvenience caused. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
13 May 2020, 08:07We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
Best regards,
DirectAxis's reply13 May 2020, 08:07
Official
We're pleased that a consultant has been in touch with you, but if you require further assistance do let us know.
Best regards,