PF
Pedro F
1 reviews | Active since Jan 2015
12 Aug 2019, 15:50
Direct Axis- attorneys that bully clients and no regard for clients rights or queries.
I was retrenched 13 months ago. Since 3 months after retrenchment I have been trying to claim from my DirectAxis insurance cover that pays the policy in the event of death, Disability or retrenchment. I have made hundreds of calls, sent hundreds of emails and am yet to receive a response.
What I do receive, several times a day, are calls, emails and texts from their attorneys VVM who, despite me sending them documentation on about 15 different occasions, and being assured they will assist with the claim, nothing gets done and I have to explain myself again and again. Can someone from Direct Axis have the courtesy to do their job? I’m at my wits end.
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DirectAxis's replyOfficial
12 Aug 2019, 15:58Hello, apologies, this isn't the experience we aim to provide. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
DirectAxis's reply12 Aug 2019, 15:58
Official
Hello, apologies, this isn't the experience we aim to provide. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
PF
Pedro F's updateReviewer Update
13 Aug 2019, 11:33While you gather more information, I have emails to you dating back over a year with automated response from you stating someone will be in touch and no one ever was. I have VVM ATTORNEYS CONTINUING TO CALL ME 3-5 TIMES A DAY, EVERY DAY. I have been trying to get this dealt with for over a year. This is extremely urgent. And update your attorneys!
PF
Pedro F's update13 Aug 2019, 11:33
Reviewer Update
While you gather more information, I have emails to you dating back over a year with automated response from you stating someone will be in touch and no one ever was. I have VVM ATTORNEYS CONTINUING TO CALL ME 3-5 TIMES A DAY, EVERY DAY. I have been trying to get this dealt with for over a year. This is extremely urgent. And update your attorneys!