KN
Karen N
1 reviews | Active since Nov 2010
25 Apr 2020, 11:17
Direct axis are not humans and have a don't care attitude!
After my first complaint on this platform, I got a reply that they are working with South African reserve Bank to find solutions to help customers during this pandemic and that an agent will be call me. Firstly you don't need to find a solution, all you have to do is extend our contracts to help us with payment relief like what all the other banks did. Why is that so hard? You still going to get your damn money! No agent contacted me yet and my installment is due next week! Direct axis never went the extra mile to help customers during this difficult time yet I am a loyal payer and this is my second time using their loan facilities. I will never ever use their loan service again or recommend it, I will also take it to social media and make sure nobody else be fooled by them.
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Replies (5)
DirectAxis's replyOfficial
28 Apr 2020, 13:07Hello Karen We have received your review. Apologies for the inconvenience caused. We care about our customers and we have to act responsibly towards them. We have a few options available to customers who are experiencing financial difficulty. If your account is currently in good standing, we recommend that you take a look at the claim options at https://www.directaxis.co.za/personal-protection-plan. Alternatively, you may qualify for our Cashflow Relief loan. Please visit our website to find out more https://www.directaxis.co.za/covid-19-assistance. Team DirectAxis
DirectAxis's reply28 Apr 2020, 13:07
Official
Hello Karen We have received your review. Apologies for the inconvenience caused. We care about our customers and we have to act responsibly towards them. We have a few options available to customers who are experiencing financial difficulty. If your account is currently in good standing, we recommend that you take a look at the claim options at https://www.directaxis.co.za/personal-protection-plan. Alternatively, you may qualify for our Cashflow Relief loan. Please visit our website to find out more https://www.directaxis.co.za/covid-19-assistance. Team DirectAxis
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Karen N's updateReviewer Update
28 Apr 2020, 13:34Unfortunately, I did try and go through the necessary channels by emailing the relevant department but no response and no agent has called yet! Extremely poor service! What is the point having all these options but it is not being processed?
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Karen N's update28 Apr 2020, 13:34
Reviewer Update
Unfortunately, I did try and go through the necessary channels by emailing the relevant department but no response and no agent has called yet! Extremely poor service! What is the point having all these options but it is not being processed?
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Karen N's updateReviewer Update
11 May 2020, 13:28I did apply but they want an unemployment letter, which I do not have as explained via emails to direct axis! My husband is the one who lost his job. and this has affected our household income, he helped pay for the installments
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Karen N's update11 May 2020, 13:28
Reviewer Update
I did apply but they want an unemployment letter, which I do not have as explained via emails to direct axis! My husband is the one who lost his job. and this has affected our household income, he helped pay for the installments
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Karen N's updateReviewer Update
12 May 2020, 16:29Please call on *** or ***. Can call anytime after 10am
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Karen N's update12 May 2020, 16:29
Reviewer Update
Please call on *** or ***. Can call anytime after 10am
KN
Karen N's updateReviewer Update
12 May 2020, 16:53I tried to call direct axis back but they still insisting on only helping me if I am unemployed!? Direct axis and fnb is the only financial institution that is insisting on this, yes I am employed but without my husband salary I cannot afford to pay, direct axis still deducted the installment at end of April despite so many attempts to them for help, now we are left with no money to run our house or for food cos that money went for the installment! It's not like I won't be able to pay for the payment holiday back, why can't direct axis extend our contracts like what others are doing?
KN
Karen N's update12 May 2020, 16:53
Reviewer Update
I tried to call direct axis back but they still insisting on only helping me if I am unemployed!? Direct axis and fnb is the only financial institution that is insisting on this, yes I am employed but without my husband salary I cannot afford to pay, direct axis still deducted the installment at end of April despite so many attempts to them for help, now we are left with no money to run our house or for food cos that money went for the installment! It's not like I won't be able to pay for the payment holiday back, why can't direct axis extend our contracts like what others are doing?