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philani B
1 reviews | Active since Jan 2022
15 Jul 2022, 07:04
Direct Axis and FNB APP MESS!!!!
i have a Personal Loan with Direct Axis that is displayed on my list of accounts on the FNB APP. i transfferd the total amount in order to settle it. i asked how i settle it and i was told i can settle it on FNB Online, but i couldnt. i called in and i was told to send the information of the transfer, which i did. Now im being asked to send Proof of payment, information i dont have. NOW, WHY HAVE THE ACCOUNT ON MY APP, WHY ALLOW TRANSFERS AND WHY OTHER LOANS CAN SETTLE LIKE THAT BUT YOU CANT!, i dont have a proof of payment but i did settle the account and dont want to be debitted this month, can you please fix this!
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Replies (10)0
Replies (10)
DirectAxis's replyOfficial
15 Jul 2022, 09:15 Hello Philani, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have checked your account and there is no record of a settlement payment. Kindly email the proof of payment to *** so that we can investigate the matter. We’ve arranged for a consultant to call and assist with retrieving your proof of payment from the FNB app. Team DirectAxis
Best regards,
DirectAxis's reply15 Jul 2022, 09:15
Official
Hello Philani, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have checked your account and there is no record of a settlement payment. Kindly email the proof of payment to *** so that we can investigate the matter. We’ve arranged for a consultant to call and assist with retrieving your proof of payment from the FNB app. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
15 Jul 2022, 09:15 Hello Philani, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have checked your account and there is no record of a settlement payment. Kindly email the proof of payment to *** so that we can investigate the matter. We’ve arranged for a consultant to call and assist with retrieving your proof of payment from the FNB app. Team DirectAxis
Best regards,
DirectAxis's reply15 Jul 2022, 09:15
Official
Hello Philani, Thanks for reaching out to us. We apologise for the inconvenience caused. We understand your frustration and are here to assist. We have checked your account and there is no record of a settlement payment. Kindly email the proof of payment to *** so that we can investigate the matter. We’ve arranged for a consultant to call and assist with retrieving your proof of payment from the FNB app. Team DirectAxis
Best regards,
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philani B's updateReviewer Update
18 Jul 2022, 11:38Hi, i was called and was promised that it will resolved by the weekend. the loan is still on my profile. can you please assist this urgently.
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philani B's update18 Jul 2022, 11:38
Reviewer Update
Hi, i was called and was promised that it will resolved by the weekend. the loan is still on my profile. can you please assist this urgently.
DirectAxis's replyOfficial
18 Jul 2022, 17:02Hello Philani, your payment is reflecting. Our Accounts Support Team will be in touch with you soon to clear things up. Team DirectAxis
Best regards,
DirectAxis's reply18 Jul 2022, 17:02
Official
Hello Philani, your payment is reflecting. Our Accounts Support Team will be in touch with you soon to clear things up. Team DirectAxis
Best regards,
pB
philani B's updateReviewer Update
19 Jul 2022, 08:51Thanks... can i also get the settlement letter
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philani B's update19 Jul 2022, 08:51
Reviewer Update
Thanks... can i also get the settlement letter
DirectAxis's replyOfficial
19 Jul 2022, 09:33Hello Philani, a refund has been logged on your account. It takes 5-10 business days to process, we'll continue to monitor your account and keep you updated. The account will only be closed once the refund has been paid out.
Best regards,
DirectAxis's reply19 Jul 2022, 09:33
Official
Hello Philani, a refund has been logged on your account. It takes 5-10 business days to process, we'll continue to monitor your account and keep you updated. The account will only be closed once the refund has been paid out.
Best regards,
pB
philani B's updateReviewer Update
19 Jul 2022, 10:18Thanks alot... highly appreciated,
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philani B's update19 Jul 2022, 10:18
Reviewer Update
Thanks alot... highly appreciated,
DirectAxis's replyOfficial
19 Jul 2022, 10:43You are welcome.
Best regards,
DirectAxis's reply19 Jul 2022, 10:43
Official
You are welcome.
Best regards,
pB
philani B's updateReviewer Update
20 Jul 2022, 07:35My account was debitted today... can i assume you will be refunding me also as this account was supposed to be closed last week though
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philani B's update20 Jul 2022, 07:35
Reviewer Update
My account was debitted today... can i assume you will be refunding me also as this account was supposed to be closed last week though
DirectAxis's replyOfficial
20 Jul 2022, 14:01Hello Philani, we've escalated this to our support team. Please confirm that you won't reverse the debit order. Team DirectAxis
Best regards,
DirectAxis's reply20 Jul 2022, 14:01
Official
Hello Philani, we've escalated this to our support team. Please confirm that you won't reverse the debit order. Team DirectAxis
Best regards,